Privacy Policy

Josens respects every user's privacy hence this Privacy Policy is created to govern the Personal Information provided by our users. By using you understand and agree to be bound by this Privacy Policy. Please note that this Privacy Policy may be amended from time to time; therefore, do visit regularly to review the Privacy Policy.

Collection of Personal Information
When you purchase Josens’ products, we ask for your personal or company's details. Once you purchase our product, you are not anonymous to us. Josens uses the information provided to enhance your online user experience, e.g. to contact you about our specials and new products. The information we collect may be shared with our subsidiaries and affiliates for similar purposes.

The following are information that we may collect from you:
- Contact information
- Billing information

The Personal Information requested by us may be mandatory or voluntary, subject to the activity. In the event you do not provide us with the mandatory Personal Information for a particular activity, we may be unable to engage you in such activity.

Purpose of Personal Information
We collect your Personal Information to enhance your online user experience by recording and facilitating your participation in the activities. We may use your Personal Information for the following purposes:

- Process the financial transaction
- Inform you about our latest activities
- Conduct research and analysis
- Assess the need of your business to determine suitable products
- Send you requested product or service information
- Respond to customer service request
- Administer contests you entered, and notify you if you have won
- Respond to your questions and concerns
- Improve on website and marketing efforts

Cookies and Other Tracking Technologies
By using Josens, you understand that all information provided by you will be collected indefinitely; and may be stored and used in jurisdiction whose privacy laws may be different and less protective than those of your home jurisdiction.

When you visit Josens, we place a small text file called a cookie in your computer hard disk. This file allows us to provide you with more conveniences such as to enhance your online user experience. Most browsers allow you to reject cookies; but if you do so, certain webpages may not display properly.

Josens will not send you unsolicited emails except for site wide announcements, or specific notifications that are delivered directly to your account.

Disclosure to Third Parties
We will share your Personal Information to third parties only in the ways that are described in this Privacy Policy.

We may provide limited Personal Information to third parties that are appointed by us to assist us with our business activities such as shipping your order or offering customer service. These third parties are only authorised to use your Personal Information as necessary to provide the relevant services to us.

Josens will never sell your Personal Information to any third party. Josens reserves the right to disclose your Personal Information if required to do so by law, or in the good faith belief that such action is reasonably necessary to comply with legal processes, respond to claims, or protect the rights, property or safety of our company, employees, customers, or the public.

Access to and Updating Your Personal Information
You have the right to access to your Personal Information and amend your Personal Information by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Retention of Personal Information
We will maintain your Personal Information as long as it may be required by us to provide you our services and/or as necessary to comply with our legal obligations and to resolves any disputes.

Protection of Personal Information
The security of your Personal Information is important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once received. No method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about the security on Josens, you can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Contact Information
If you have any queries/complaints in respect of your Personal Information, kindly contact us in writing or via e-mail at the address below:

15-1, Jalan Remis 2, Batu 5, Jalan Pantai
Medan Remis, 71050 Port Dickson
Negeri Sembilan, MALAYSIA

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.