Returns & Refund

How do I replace a damaged / faulty product or ask for a refund?
We will never compromise on the quality of our products and back it with a “no fault” return policy. If you do not feel that the product you ordered is of the highest standard possible, please return it to us for a refund without having to say why, although we would love to have your feedback. Return the item to us in their original packaging, at your expense, to the following address:

15-1, Jalan Remis 2, Batu 5, Jalan Pantai
Medan Remis, 71050 Port Dickson
Negeri Sembilan, MALAYSIA

The time limit on returning an item for refund or exchange is 2 days from first purchase.

How fast should I report about damaged / faulty product(s)?
Please report any Damaged / faulty product(s) within 48 hours after receiving it.

What if I fail to report about my damaged / faulty product(s) within 48 hours of receiving them?
In this situation, we’ll have the sole discretion to refuse the refund or grant a replacement.

Oh no, I received the wrong product. How do I return it?
You’ll need to notify us within 48 hours of receiving the product, and quickly return the exact same product to us to either get a full refund, or exchange it for the correct product.

Do I need to pay for the delivery charges incurred to resend a product?
Not at all. We’ll bear the delivery charges, including the costs for you to return the wrong product to us. Just make sure you return the product in the same condition as you have received it.

I accidentally damaged my Josens. Can I have it replaced?
Sorry, we will not replace any product(s) that are damaged by the recipient.